Last updated: 18 October 2026
This Privacy Policy explains how My Hardship Letter ("we", "us") handles information when you use myhardshipletter.com.
The letter tool runs entirely in your web browser. The answers you type, including your name, contact details, account numbers and financial situation, are not sent to us or stored by us. When you close or refresh the page, they're gone. If you choose to email the letter to yourself, it is sent through your own email app, not through us.
Like most websites, our website host may automatically collect technical information such as your IP address, browser type, device type, pages visited and the date and time of your visit. This is used to keep the site running, secure and to understand how it is used.
If you contact us, we'll receive the details you choose to send, such as your name, email address and message. We only use them to reply to you. Please don't send us personal financial details or account numbers.
This site may use cookies, including cookies from third parties such as Google.
You can also block or delete cookies in your browser settings.
We don't sell your personal information. We only share information with service providers that help us run the site (such as our website host and advertising partners), or where the law requires it.
Our site links to other websites, such as Moneysmart, AFCA and the National Debt Helpline. We're not responsible for their privacy practices.
You can ask us what personal information we hold about you, or ask us to correct or delete it, by contacting us. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy from time to time. The date at the top shows when it was last changed.